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raava

Terms of Service

Effective 16 May 2026.

These terms govern your use of ai.raava.au and the services Raava Industries provides through it. They are written in plain English. If anything here is unclear, email admin@raava.com.au and we will explain.

Who we are

Raava Industries is an Australian sole-trader business based in Victoria, trading as Raava. Our contact email is admin@raava.com.au. Our ABN is 16 466 768 693.

What this site offers

ai.raava.au is a marketing site. Through it you can:

  • Read articles about practical AI for Australian small and medium businesses.
  • Subscribe to the newsletter.
  • Book a 45-minute AI Opportunity Audit and receive a follow-up PDF.
  • Contact us about a project.

The audit and any subsequent paid engagement are separate services covered by a written proposal and a statement of work signed by both parties. These site terms apply only to your use of the site itself and the free-tier services above.

Your use of the site

You may read the site, subscribe to the newsletter, book audits, and contact us through the supplied forms. You may not:

  • Scrape the site at a volume that affects availability for other visitors.
  • Attempt to access systems, accounts, or data that are not yours.
  • Submit false information to a form in a way that misleads us into delivering a service to someone other than the legitimate requestor.
  • Use the site to send spam, malware, or unlawful content.

We may suspend access to the site, or refuse a service request, if we reasonably believe one of the above is occurring.

Intellectual property

The articles, audit deliverables, mockups, illustrations, copy, code samples, and brand assets on this site are owned by Raava Industries, except where a third-party credit is shown. You may link to any public page on the site. You may quote short excerpts for review or commentary purposes with attribution.

You may not republish a full article, copy the site design, or use the Raava name and marks in a way that suggests endorsement, without our written permission.

Anything you submit to us through a form (your name, business details, the brief you describe) remains yours. We use it only for the purpose you supplied it for, as set out in the Privacy Policy.

Availability and changes

We aim to keep the site available, but we do not promise it will be available without interruption. Hosted services occasionally fail. We carry no obligation to provide notice of a scheduled maintenance window for a free marketing site.

We may change the content of the site at any time. We may also change these terms — if we do, we update the effective date above and announce the change in the next newsletter edition.

Consumer guarantees (Australian Consumer Law)

If you are a consumer as defined in the Australian Consumer Law (ACL), the consumer guarantees apply to any services we supply and cannot be excluded. Nothing in these terms is intended to remove or limit those guarantees.

If you are not a consumer under the ACL (for example, you are engaging Raava as a business for a service of more than $100,000), our liability for any service is limited to the greater of:

  • the resupply of the service, or
  • the fees you have paid to us for the service in the 12 months preceding the claim,

except where the loss is the result of fraud, gross negligence, or wilful misconduct on our part. We do not exclude liability where the law does not allow us to.

Disclaimers

The articles and audit deliverables describe what we have observed working in client engagements. They are not investment advice, tax advice, legal advice, medical advice, or a substitute for a qualified professional in any field. Read them as practitioner notes and verify against your own circumstances before acting.

Where an article cites a vendor, a tool, or a regulator's guidance, the citation is accurate as at the publication date shown on the article. We do not commit to keeping articles current after publication unless a material correction is required.

Newsletter and emails

By subscribing to the newsletter you consent to receive marketing emails from Raava under the Spam Act 2003. You can unsubscribe at any time using the link in the footer of every newsletter; the unsubscribe takes effect within five business days as required by section 18 of the Act.

We may also send you transactional emails — for example, the audit PDF after a booking, or a reply to a contact form submission. These are not marketing emails and are not affected by an unsubscribe.

Termination

You can stop using the site at any time. You can unsubscribe from the newsletter at any time. You can ask us to delete your personal information at any time, subject to the retention rules described in the Privacy Policy.

We may suspend or terminate your access to the site if you breach these terms in a material way and do not remedy the breach within a reasonable period after we ask.

Governing law and jurisdiction

These terms are governed by the laws of Victoria, Australia. Any dispute arising under them is subject to the exclusive jurisdiction of the courts of Victoria.

If you are a consumer under the ACL, this clause does not affect any right you have to bring a complaint or claim in a court or tribunal that the ACL specifically allows.

Contact

Questions about these terms go to admin@raava.com.au.

Raava Industries — Melbourne, Victoria, Australia. ABN 16 466 768 693.